How we've offered this policy to you

We have offered you this policy from one insurer as they are our preferred provider for this Pet Insurance product.

What we do for you

On your behalf we establish your insurance requirements, find a product to meet your needs and provide you with the key features of that policy. We arrange cover for you and handle and settle claims on behalf of the Insurer.

Your demands and needs

Whilst we are not making a personal recommendation, the policy we are offering is based on the information provided by you and includes the levels(s) of cover, policy features and additional cover options required to meet your individual circumstances. A record of your requirements is shown in your policy schedule. Please make one final check that your sums insured/limits of indemnity are adequate as claims payments could be proportionately reduced if any sums insured are too low. If any details are incorrect, or your circumstances change, please contact us to discuss your requirements.

Charges for making changes or cancelling your policy

We do not charge any admin fees for cancelling or for any changes to your policy.

Any claim resulting from the death/permanent loss (referred as Total Loss) of the insured animal will result in the immediate cancellation of the contract and no refund of the annual premium will be allowed. The benefits under the policy are not transferable. Upon cancellation of the policy following a Total Loss, where the policy premium is being paid in instalments the outstanding balance is still due and we reserve the right to deduct any outstanding premium from any claim settlement.

Methods of communication

Your documentation will be sent to you by post. If you would also like to receive a copy by email, please contact us.

Pet age at inception

You can insure your pet from 5 weeks.

Policy inception

Unless a future start date has been requested cover starts from the moment we receive and accept your application and runs for twelve months. Any veterinary treatment for illness which arises during the first 10 days of the policy is excluded. Completing this proposal form does not guarantee cover. Policies are issued subject to terms and conditions.

Cover details

Cover for veterinary treatment does not include vaccinations, preventative or elective treatment, whelping, kittening, spaying or castration or for any condition which was present before the policy was taken out.

Insurance Premium Tax (IPT)

Premiums quoted include Insurance Premium Tax at the current rate.

Receiving your policy

Please allow up to ten days for your policy to reach you. Please read it carefully and quote your policy number should you have to contact us.

Material facts

Failure to disclose material facts could result in your policy being invalidated. Material facts are those which might influence the acceptance or assessment of your Proposal. If you are in any doubt as to whether a fact is material, you should disclose it.

Important paperwork

A record (including copies of letters) should be kept by you of all information supplied to the company for the purpose of entering into the contract.

A copy of the completed proposal form will be supplied by the company on request within a period of three months after its completion.

Dogs third-party liability

Third-party liability insurance applies only if you are not already adequately covered by your Household Insurance Policy. In the event of a third party claim there is an excess of £250.

Healthy Pets and the FCA

Healthy Pets' business is pet insurance. Healthy Pets is an independent intermediary.

Healthy Pets is a trading name of Atlanta Insurance Intermediaries Limited. Authorised and regulated by the Financial Conduct Authority. Firm reference number 309599.

This can be verified by visiting the FCA website or by contacting the FCA on 0800 111 6768.

What to do if you need to complain

At Healthy Pets, our aim is to always exceed your expectations and to get things right, on time, every time. We also recognise that sometimes mistakes can happen and we get things wrong. Telling us you are unhappy is our opportunity to put things right and to learn from our mistakes so we can improve the products and services we offer in the future.

You can make your complaint by:

• Calling our team on 01730 450 022 (option 4)
• Writing to us at: Complaints, Healthy Pets, Complaints Department, Nile Street, Burslem, Stoke-On-Trent ST6 2BA
• Completing our online feedback form.

Law applicable

You are free to choose the law applicable to this contract (or policy). Your contract (or policy) will be governed by the law of England and Wales unless you and we have agreed otherwise