Frequently Asked Questions

Our Maximum Benefit policies will cover your pet for its lifetime up to the maximum amount of benefit for each separate condition (£1,000, £4,250 or £7,500), subject to you renewing your policy with us and premiums being paid up to date.

Our Lifetime policies will cover your pet for its lifetime up to the maximum annual limit (£2,000 or £4,250) and the condition limit of £1,000 per condition pet policy year on the Lifetime Extra or £3,250 per condition per policy year on the Lifetime Premier.

A company who make communication simple is likely to make claiming easy too. Healthy Pets is run by animal lovers. You can telephone, e-mail or use our online claim form.

The excess or co-insurance you will be required to pay following a claim for treatment is based on the age of your pet:

• For pets under the age of five you will pay a fixed excess.
• For pets aged between five and six you will pay a fixed excess and a 15% co-insurance fee.
• For pets aged six or over you will pay a fixed excess and a 20% co-insurance fee.

Fixed Excess: This is the amount you must pay for each separate injury or illness in each policy year when you make a claim for your pet. Your Healthy Pets policy will cover the remaining cost of the claim or any other eligible claims for the same condition within that year, up to the benefit limit. If your pet receives treatment for the same injury or illness in separate policy years, then we will apply the excess to the first claim in each policy year.

Co-insurance fee: This is the portion of the vet fees that you are responsible for paying, in the event of a claim, once any fixed excess has been deducted for pets aged 5 years or over. Co-insurance is commonly used in the pet insurance industry, and it helps us to reduce the cost of your pet insurance premium.

You’ll find information about the fixed excess and co-insurance fee that is applicable for your pet each policy year in your schedule of insurance. These amounts may change at renewal so it’s important to check your schedule should you need to make a claim.

Here’s an example of how it all works

Let's say you make a claim for £500 relating to treatment for your 6-year-old pet for a new condition, firstly the fixed excess is applied - for this example we’ll say it’s £125. Once this has been deducted the remaining amount of £375 would be subject to a co-insurance fee due to the age of your pet. In this case, you would be responsible for paying 20% of that £375, which is £75, so your contribution for the treatment would be £200 in total (£125 fixed excess + £75 co-insurance fee). The remaining costs of £300 would be covered by your policy, up to any benefit or inner limits.

You then make another claim for £500 for further treatment related to the same condition in the same policy year. In this scenario there would be no fixed excess to pay as  the claim is related to the same condition, so you would be responsible for paying the co-insurance fee of 20% of the total amount of £500, which is £100. Subject to any benefit or inner limits your policy would then cover the remaining costs of £400.