Customer Renewals and Payment Detail Updates

If you are looking to renew your policy or update the direct debit details, please contact us on 01730 268 592 (option 3) and one of our friendly pet insurance team will be happy to help!

If you have a received a renewal notice and you pay by Direct Debit, this will automatically continue with the current details. If you need to change these, please contact us on the above number.

If you have received a renewal notice and you pay by credit / debit card, please contact us on the above number as we do not store credit / debit card information on your records.

If you wish to pay by cheque, please send this to our postal address:

Healthy Pets
No.6 Ridgeway Office Park
Bedford Road
Petersfield
Hampshire
GU32 3QF

Email

Alternatively, email us should you require further assistance. We aim to reply to your email within one working day.

Our office hours

08.30 - 18.15 - Monday to Friday
09.00 - 13.00 - Saturday

Closed - Sunday