Customer renewals and payment detail updates

If you're looking to renew your policy or update the Direct Debit details, please contact us on 01730 268 592 (option three) and a member of our friendly Pet Insurance team will be happy to help!

If you've received a renewal notice and you pay by Direct Debit, this will automatically continue with the current details. If you need to change these, please contact us on 01730 268 592 (option three).

If you've received a renewal notice and you pay by credit / debit card, please contact us on 01730 268 592, as we do not store credit / debit card information on your records.

If you wish to pay by cheque, please send this to our postal address:

Healthy Pets
Floor 2
5000 Lakeside
North Harbour
Portsmouth
PO6 3EN 

Email

Alternatively, should you require further assistance, please email us. We aim to reply to your email within one working day.

Our office hours

8.30am - 6pm - Monday to Friday
9am - 1pm - Saturday & Bank Holidays
Closed - Sunday