Make a Claim

To make a claim, simply complete our online form.

Online Claim Form Request

We're sorry that your pet is unwell.

To make a claim, please request a claim form. You can request a claim form online, please contact us on 01730 450 040 (option 1) or by email.

Once submitted, we'll send a claim form to you via email with sections to complete for both you and your vet.

The form has step-by-step instructions on which sections need to be completed and by whom, and further instructions for returning your claim form to us.

Please note:

  1. You don't need to inform us before your pet receives treatment.
  2. We can settle directly with your vet or yourself, the policyholder.
  3. Once received into the office, we aim to have a claim decision within 10 working days.
  4. The details provided via the form should match those on your policy. If the policy information differs from the details provided, we may need to request further clarification.

Yes, I give permission to store and process my data

You can find out more about how we process your information on our Privacy Notice.

Telephone

If you would prefer to talk to us direct, call 01730 450 048 option 1, and a member of our friendly Pet Insurance team will be happy to help.

Our office hours

08.30am - 6pm - Monday to Friday
09am - 1pm - Saturday & Bank Holidays
Closed - Sunday

Email

Alternatively, should you require further assistance, please feel free to email us. We aim to reply to your email within one working day.