Make a Claim

To make a claim simply complete our online form.

Online Claim Form Request

We're sorry that your pet is unwell.

To make a claim simply complete the form. If you require a third party claim form, please contact us on 01730 450 040 (option 1) or by email.

Once submitted we'll send a claim form via email with sections to complete for both you and your vet.

The form has step-by-step instructions on which sections need to be completed and by whom and further instructions for returning your claim form to us.

Please note:

  1. You don't need to inform us before your pet receives treatment.
  2. We can settle directly with your vet or yourself, the policyholder.
  3. Once received into the office we aim to have a claim decision within 10 working days.
  4. The details provided in the form should match those on your policy. If the policy information differs from the details provided we may need to request further clarification.

Yes, I give permission to store and process my data


If you would prefer to talk to us direct, call 01730 450 048 option 1, and one of our friendly pet insurance team will be happy to help.

Our office hours

08.30 - 18.00 - Monday to Friday
09.00 - 13.00 - Saturday & Bank Holidays
Closed - Sunday


Alternatively, email us should you require further assistance. We aim to reply to your email within one working day.