Customer Support Hub

Life can feel a little overwhelming sometimes, and it’s not always easy to fix everything by yourself. Whether you have specific needs, are living with a health condition, or you’re going through a difficult time, we want to make it easy for you to manage your insurance needs. Anything you share with us will be kept confidential; we would only use the information to improve our support whilst looking after you and your policy.

We want you to know that we’re here if you need us, and we’ll always do our best to make sure you get the help and support you deserve. We can assist in many ways and will gladly tailor our support to suit you.

Here’s how we can help.


We use various accessibility tools and technology to enhance access to our products and services, including:

  • Document formats:
    • Braille
    • Large print
    • Audio
    • Different fonts and coloured paper
  • Telecommunications Relay Service (TRS) to help those who are:
    • Deaf
    • Hard of hearing
    • Deafblind
    • Or those with a speech impairment
  • Live Chat

Life Events

Whatever life throws your way, we want you to feel supported. If you find yourself in challenging circumstances, we’ll do what we can to help and support you.

Financial Difficulty

If you’re worried about money, you’re not alone. Rising costs are tough on everyone’s budgets, but there are things we can do to make insurance more manageable.

Some of the things we can do include:

  • Moving a payment date, where possible, which may help your budgeting
  • If things have changed, we can explain what your options are and give you the ability to decide for yourself whether other products better serve your needs
  • Setting up a payment plan

If you’d like assistance, please visit our financial difficulties page for more information, including how you can contact us. 

Health and Wellbeing

Difficulties with mental or physical health will be experienced by many of us at some stage in our lives. We want to make insurance accessible for all, so please let us know if you find it hard to deal with daily tasks or financial matters.

If you’re dealing with physical or mental health conditions, please let us know by giving us a call on 01730 268 592 or starting a Live Chat with us.