Complaints

What to do if you need to complain

Our aim is to get it right, first time, every time.

If you have a question or are not happy with the way we have sold or administered your policy please contact Healthy Pets at the following address:

Head of Healthy Pets,
Healthy Pets Limited,
No. 6 Ridgeway Office Park,
Bedford Road,
Petersfield
Hampshire
GU32 3QF

Tel: 01730 268 592 option 3.

Our office hours

09.00 - 17.00 - Monday to Friday
CLOSED - Saturday & Sunday

Email: heretohelp@healthy-pets.co.uk. We aim to reply to your email within one working day.

Should you remain dissatisfied, having exhausted the complaint procedure as detailed in the Terms and Conditions you may approach the Financial Ombudsman Service.