Customers in financial difficulty 

What is the cost of living?

We understand the cost of living has risen exponentially in recent months, the cause of which can be attributed to a number of factors including the rise in inflation and energy costs, tax hikes and the ongoing conflict in Ukraine. We appreciate that many people are still feeling the effects of COVID-19. If you’ve been impacted by any of these circumstances, we want you to know that you’re not alone. We’re together in this and we’re always here to help in any way we can.

How are we helping?

We’re working hard and putting a number of measures in place to support all of our customers during this difficult time.

Check your cover

One way you can save money is by checking that your current level of cover is still essential for your requirements. If your needs have changed, you could look at reducing this, which may lower your premium. You can do this at renewal or any time during your policy, but it’s important to make sure the cover still meets your demand and needs.

Worried about paying for your insurance?

If you’re feeling the pinch and are worried you may not be able to make your payments, please get in touch with us. We can discuss your individual situation and provide a solution which may include offering a payment holiday, or spreading a percentage of your payments over the remaining months of the agreement.

Alternatively, if things have changed, we can look to see if other products better meet your needs. Rest assured we’ll explore all measures we can take to support you. Please ensure you let us know as soon as possible if your financial situation has changed, as the sooner we’re aware of your circumstances, the sooner we can help.

Ways to contact us

If you need to speak to us to discuss your situation, you can call us on 0330 343 9005, where a member of our friendly team will be there to support you. You can also email us at [email protected].

We understand this is a difficult time, and we thank you for your patience and support.

Worried about your finances?

While we can help you with your policy, if you’re having money worries, you can also get free impartial debt advice from other helpful charities and organisations and we’ve compiled a list of them.

Citizens Advice - Free advice on debt, benefits, housing, legal matters, employment and general consumer advice.

Money Helper - Free advice on debt, divorce/separation, setting up a new home, car & disability.

National Debt Line - Free and confidential advice on debt.

Turn2Us - A national charity offering free and practical help and support when times get tough.

Stepchange - Debt experts on hand to provide free, expert advice to help you out of debt.

Ask Bill - Free advice on getting support for your priority bills and water and energy providers.

PayPlan - Offering advice to become debt free and will deal with creditors on your behalf.

Gov.uk - Government Cost of Living support for households.