Customer Renewals & Payment Detail Updates

If you are looking to renew your policy or update the direct debit details, you can use the below form to submit these.

If you have a received a renewal notice and you pay by Direct Debit - this will automatically continue with the current details.  If you need to change these, please complete the below form.

If you have received a renewal notice and you pay by Credit/Debit Card or Cheque, please use the form below to complete your renewal.  We do not store credit/debit card information on your records.

Online Payment Form

Please click on the following form to fill in and submit your payment details:

Online Payment Form

Once complete, you will receive an automated email from our system to let you know we have your application.

We will then process your request payment within 5 working days and send out a letter of confirmation to you if this relates to a renewal payment.

Please make sure your payment reaches us in plenty of time before your renewal date. That way we can ensure the renewal of your policy and continued cover before its renewal date.


If you would prefer to speak to us direct call 01730 268 592 option 3, and one of our friendly pet insurance team will be happy to help!

Our office hours:
9am to 5pm Monday to Friday
Closed - Saturday & Sunday


Alternatively, email us should you require further assistance.

We aim to reply to your email within one working day.

Customer Service

How do we compare?
Medium Crossbreed 0yr, Male, Neutered, pp £50
Healthy Pets Gold
Max Benefit
Sainsbury's Premier
Max Benefit
Max Benefit
Tesco Extra
Max Benefit
Healthy Pets Pet Insurance
With a Maximum Benefit of £7500.

Data taken online 15/08/2019. Postcode used GU32 3QF Full comparison page >