Coronavirus Update : We are open and operating with reduced call centre hours. The call centre is open between 10am-3pm Monday-Friday, with emails answered as promptly as possible between 9am and 5pm Monday-Friday.

Customer Renewals & Payment Detail Updates

If you are looking to renew your policy or update the direct debit details, please contact us on 01730 268592 (option 3) and one of our friendly pet insurance team will be happy to help!

If you have a received a renewal notice and you pay by Direct Debit - this will automatically continue with the current details.  If you need to change these, please contact us on the above number.

If you have received a renewal notice and you pay by Credit/Debit Card, please contact us on the above number as we do not store credit/debit card information on your records.  

If you wish to pay by Cheque, please send this our postal address:

Healthy Pets

No.6 Ridgeway Office Park

Bedford Road



GU32 3QF


Alternatively, email us should you require further assistance.

We aim to reply to your email within one working day.

Our office hours:

10.00 - 15.00 Monday to Friday
Closed - Saturday & Sunday

Customer Service

How do we compare?
Medium Crossbreed 0yr, Male, Neutered, pp £50
Healthy Pets Gold
Max Benefit
Pet Emporium
Max Benefit
Max Benefit
Tesco Extra
Max Benefit
Healthy Pets Pet Insurance
With a Maximum Benefit of £7500.

Data taken online 19/08/2020. Postcode used GU32 3QF
Full comparison page >