Frequently Asked Questions
On this page we provide a list of answers to the common pet insurance plan questions. We are responsive to all new questions regarding plan and insurance cover for your pet. If you have a question, please contact us.
What is the maximum Veterinary payout per year?
We can pay up to the policy limit (£1000, £4250, or £7500) for each condition. There is no limit on the number of conditions in a year.
Am I covered for ongoing conditions?YES - Healthy Pets will cover you for ongoing conditions that start after the inception of your policy, up to the maximum benefit of your policy (£1000, £4250 or £7500) subject to you renewing your policy with us and premiums being paid up to date. See the Pet Policy Benefits for more details.
Do you cover pets for their lifetime?
We will cover your pet for its lifetime up to the maximum amount of benefit for each separate condition. (£1000, £4250 or £7500) subject to you renewing your policy with us and premiums being paid up to date.
How much cover do I really need?
Some companies will offer cheap premiums in exchange for low levels of cover or high excesses. Healthy Pets offers a range of cover and premiums with a standard excess of £75 for each condition.
Explain exclusions to me.
We cannot cover any conditions which your pet has had symptoms of or received treatment, medication or advice for at any time prior to the policy coming into force or twelve months prior to inception of your insurance and will exclude them at the start of the policy. This will not affect your premium and there is no small print catch with Healthy Pets. See the Policy Summary for more details.
What happens in old age?
Healthy Pets plan for the future. We will cover your pet for veterinary fees for its lifetime providing you renew your policy each year!
Is alternative medicine covered?
There are times when alternative remedies may be viable options. Healthy Pets covers this within our veterinary treatment benefit.
How approachable is Healthy Pets?A company who make communication simple is likely to make claiming easy too. Healthy Pets is run by animal lovers. You can telephone, e-mail or even request a claim form via our web site.
Can you pay my vet direct?We can either pay the policyholder or your vet direct, providing your vet is agreeable to this. Claims are usually assessed within ten days of receipt of a completed claim form.
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