To make a claim, fill in the online Claim Form Request listed below.
Once submitted we will be able to process your request.
(a) You do not need to inform us before your pet receives treatment. (b) We can settle directly with your vet or yourself, the policyholder. (c) Once received into the office we aim to have a claim decision within 10 working days.
Once submitted we will send in the first class post; a Claim Form with sections to complete for both you and your vet. The form has step by step instructions on what sections need to be completed and by whom and then further instruction for returning your claim form to us.
If you would prefer to talk to us direct call 01730 268 592 option 1, and one of our friendly pet insurance team will be happy to help.
Our office hours:
0830 to 1815 Monday to Friday
0900 to 1300 Saturday
Alternatively, email us should you require further assistance.
We aim to reply to your email within one working day.
HEALTHY PETS INFORMATION Healthy Pets Ltd,
No 6 Ridgeway Office Park, Bedford Road, Petersfield, HAMPSHIRE. GU32 3QF